Legal

Terms of Service

Last updated: June 2026

1. Agreement to Terms

By accessing or using the Airvvy website at airvvy.com and our AI-powered intake and booking services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all visitors, users, and customers of the Service, including HVAC business owners and their employees who use Airvvy to manage calls, bookings, and customer intake.

2. Description of Service

Airvvy provides AI-powered call answering, intake processing, appointment booking, and follow-up services designed specifically for HVAC companies. The Service includes:

  • AI voice answering for inbound phone calls
  • Automated appointment scheduling and calendar management
  • SMS and text-based customer intake
  • Web form processing and lead capture
  • Call recording, transcription, and reporting
  • Automated follow-up communications
  • Client dashboard for managing leads and appointments

3. Account Registration

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate and complete information during registration
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activity that occurs under your account

4. Subscription Plans and Billing

Airvvy offers subscription plans on a month-to-month basis. By subscribing to a plan, you agree to the following:

  • No Setup Fees: There are no setup or activation fees for any plan.
  • Outcome-Gated Billing: You will not be billed until Airvvy books your first appointment on your behalf. Your first $297 charge applies only after the AI confirms an appointment for you. If we never book an appointment, you will never be charged.
  • Sustained Heavy Volume: The $297 monthly rate covers reasonable use up to approximately 200 calls per month. If your sustained usage stays consistently above this threshold, we will contact you with at least 30 days notice before any plan change. We do not charge surprise overages.
  • Monthly Billing: Your subscription will be billed monthly at the rate corresponding to your selected plan.
  • No Contracts: All plans are month-to-month. You may cancel at any time without penalty or cancellation fees.
  • Plan Changes: You may upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.
  • Refunds: Because all plans are month-to-month with no contracts, refunds are generally not provided. If you cancel, your service continues until the end of the current billing period.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Transmit spam, unsolicited communications, or fraudulent content
  • Interfere with or disrupt the Service or its infrastructure
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service for any purpose other than HVAC business operations
  • Reverse engineer, decompile, or disassemble any part of the Service

6. Call Recording, AI Disclosure, and Data

As part of the Service, Airvvy answers, records, and transcribes phone calls handled by our AI system, and processes that content using artificial intelligence to triage requests and book jobs. By using the Service, you acknowledge and agree that:

  • You are responsible for complying with all applicable call recording laws in your jurisdiction, including obtaining necessary consent from callers where required.
  • At the start of each call, Airvvy will inform callers that the call is being handled by an AI assistant and may be recorded.
  • Call recordings, transcripts, and message content are processed by AI, including Google Gemini, and stored securely using Google Cloud Storage and Firestore. They are accessible through your dashboard.
  • You retain ownership of your business data, including customer information collected through the Service.

7. SMS and Text Messaging Consent

The Service sends transactional and service-related text messages, such as appointment confirmations, reminders, and booking updates, to your customers on your behalf. By using the Service, you agree that:

  • Customers who provide a mobile number when interacting with the Service consent to receive transactional SMS messages related to their request or appointment.
  • Message and data rates may apply, and message frequency depends on each customer's activity and appointments.
  • Recipients can reply STOP at any time to opt out of further messages, and HELP for assistance.
  • You are responsible for ensuring that any phone numbers you or your customers provide may lawfully receive these messages and for complying with applicable messaging regulations.

8. Intellectual Property

The Service, including its design, features, AI technology, and content, is owned by Airvvy and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your HVAC business operations during your active subscription. You may not copy, modify, distribute, or create derivative works based on the Service.

9. Service Availability

Airvvy strives to maintain 24/7 availability of the Service. However, we do not guarantee uninterrupted access and may experience downtime for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance in advance. Airvvy is not liable for any losses resulting from temporary service interruptions.

10. Limitation of Liability

To the maximum extent permitted by law, Airvvy and its officers, employees, and agents shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
  • Loss of revenue, data, or business opportunities resulting from Service interruptions or AI errors
  • Any actions taken by the AI system that result in customer dissatisfaction or misunderstanding

Our total liability for any claims arising from the Service shall not exceed the amount you paid to Airvvy in the three months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Airvvy from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.

12. Termination

Either party may terminate this agreement at any time:

  • By You: Cancel your subscription at any time through your dashboard or by contacting us. Your service continues until the end of the current billing period.
  • By Airvvy: We may suspend or terminate your account if you violate these Terms or engage in activity that harms the Service or other users.

Upon termination, we will provide you with an export of your data, including call recordings, booking history, and customer information collected during your subscription.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Harris County, Texas.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms of Service, contact us:

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