Terms of Service

1. Agreement to Terms

By accessing or using the Airvvy website at airvvy.com and our AI-powered intake and booking services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all visitors, users, and customers of the Service, including HVAC business owners and their employees who use Airvvy to manage calls, bookings, and customer intake.

2. Description of Service

Airvvy provides AI call answering and job intake for HVAC companies. The Service includes:

• AI voice answering for inbound phone calls
• Job request capture with the customer's requested time window, delivered to your dashboard for you to confirm
• Lead capture and job details delivered to your dashboard
• Web form processing and lead capture
• Call recording, transcription, and reporting
• Email alerts to the account holder for each captured job, lead, and flagged emergency
• Client dashboard for managing leads and appointments

3. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

4. Subscription Plans and Billing

Airvvy offers subscription plans on a month-to-month basis. By subscribing to a plan, you agree to the following:

• No Setup Fees: There are no setup or activation fees for any plan.
• Outcome-Gated Billing: You will not be billed until Airvvy captures your first job request on your behalf. Your first $297 charge applies only after the AI logs a job request for you. If we never capture one, you will never be charged.
• Sustained Heavy Volume: The $297 monthly rate covers reasonable use for a single HVAC business. If your volume grows past what the flat rate covers, we will talk with you about the right plan before anything changes. We do not charge surprise overages, and your price never changes without your agreement.
• Monthly Billing: There is one plan, $297 per month. The first charge occurs only after the Service captures your first real job request.
• No Contracts: Service is month-to-month. You may cancel at any time without penalty or cancellation fees.
• Refunds: Because service is month-to-month with no contracts, refunds are generally not provided. If you cancel, your service continues until the end of the current billing period.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Transmit spam, unsolicited communications, or fraudulent content
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to any part of the Service
• Use the Service for any purpose other than HVAC business operations
• Reverse engineer, decompile, or disassemble any part of the Service

6. Call Recording, AI Disclosure, and Data

As part of the Service, Airvvy answers, records, and transcribes phone calls handled by our AI system, and processes that content using artificial intelligence to triage requests and book jobs. By using the Service, you acknowledge and agree that:

• You are responsible for complying with all applicable call recording laws in your jurisdiction, including obtaining necessary consent from callers where required.
• At the start of each call, Airvvy will inform callers that the call is being handled by an AI assistant and may be recorded.
• Call recordings, transcripts, and message content are processed by AI, including Google Gemini, and stored securely using Google Cloud Storage and Firestore. They are accessible through your dashboard. Call audio is automatically deleted 90 days after the call. Transcripts and job details are kept for the life of your account.
• You retain ownership of your business data, including customer information collected through the Service.

7. Text Message Program (Airvvy Job Alerts)

Text alerts begin once carrier registration of this program is complete. Until then, every alert arrives by email and in your dashboard. Airvvy Job Alerts is an SMS program for Airvvy account holders. When your Airvvy receptionist captures a job request, a lead, or flags an emergency on a call it answered for your business, we send a short text alert to the mobile number you entered during signup and, for emergencies, to the on-call number you chose. Alerts go only to numbers you entered yourself. We never text your customers.

• You opt in by entering your mobile number in the Airvvy onboarding form and confirming that you want job and emergency alerts by text. Consent is not a condition of purchase.
• You can cancel the SMS service at any time. Text STOP to any Airvvy alert. You will receive one confirmation text, and no further messages. You will still receive the same alerts by email and in your dashboard. To resubscribe, text START or update the number in Settings.
• If you are experiencing issues with the messaging program, text HELP for assistance, email hello@airvvy.com, or call 832-441-3414.
• We do not share, sell, or provide your mobile phone number or your messaging consent to any third party or affiliate for marketing or promotional purposes, and we do not buy or use third-party lists. Your consent is given directly to Airvvy for this program only and is not bundled with any other agreement.
• Carriers are not liable for delayed or undelivered messages.
• Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies with your call volume. Most accounts receive between 0 and 10 alerts per day. Contact your wireless provider with questions about your text or data plan.
• For privacy questions, see our Privacy Policy.

8. Intellectual Property

The Service, including its design, features, AI technology, and content, is owned by Airvvy and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your HVAC business operations during your active subscription. You may not copy, modify, distribute, or create derivative works based on the Service.

9. Service Availability

Airvvy strives to maintain 24/7 availability of the Service. However, we do not guarantee uninterrupted access and may experience downtime for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance in advance. Airvvy is not liable for any losses resulting from temporary service interruptions.

10. Limitation of Liability

To the maximum extent permitted by law, Airvvy and its officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
• Loss of revenue, data, or business opportunities resulting from Service interruptions or AI errors
• Any actions taken by the AI system that result in customer dissatisfaction or misunderstanding

Our total liability for any claims arising from the Service shall not exceed the amount you paid to Airvvy in the three months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Airvvy from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.

12. Termination

Either party may terminate this agreement at any time:

• By You: Cancel at any time: un-forward your line and email hello@airvvy.com. Billing stops that day. Your dashboard stays available until the end of the current billing period.
• By Airvvy: We may suspend or terminate your account if you violate these Terms or engage in activity that harms the Service or other users.

Upon termination, we will provide you with an export of your data, including booking history, customer information, and call transcripts collected during your subscription, along with any call recordings still inside the 90 day recording window.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Harris County, Texas.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms of Service, contact us:

• Email: hello@airvvy.com
• Phone: (832) 441-3414